Phone: +91-9999236525
E-mail: jstours2024@gmail.com
What terms are you agreeing to when booking through us? We'll tell you. If you have any questions about these terms or conditions, feel free to contact us. The charge to your credit card will be shown on your statement as "JS TOURS". Please make a note of this to avoid any confusion later.
Online reservations must be made at least 24 hours in advance to ensure we have time to process your reservation. If you need a booking for less than 24 hours in advance, we can still usually accommodate you, but please call us or chat with us to make your reservation to ensure availability, as transportation schedules are set the day before the tour. Don’t worry, if we make the booking for you by phone or chat, you will receive your voucher and meeting details by email in plenty of time for your tour.
Once you have made your reservation, and paid for your tours, we will immediately issue you a receipt of payment via email. Then, within the next 24 hours, we will send you an electronic voucher or ticket for each tour via e-mail, along with all relevant meeting instructions, contact information, or other important information. These vouchers or tickets are your admission to your tours. Just print out your vouchers or tickets and bring them with you to Mexico, just like you would with an airline or train ticket. On the day of your tour, you will present your ticket to the tour operator for admission to the tour. Except in rare cases, it is not necessary to reconfirm your reservation or do anything else once you get to Mexico, everything is set. You just need to show up at the indicated place and time and start having fun!
If you are not able to print your voucher or ticket, you can take a photo of it with your cell phone or upload it to your smart phone and show it to the tour operator on the day of the trip, or if all else fails you can write down your meeting instructions and confirmation number to prove your reservation and payment. Most hotels can print your ticket for you at the front desk, or internet kiosk.
Certain tour operators require printed vouchers for admission to the tour. We will advise you of this on your confirmation and your voucher. In these cases, you can print your voucher at your hotel internet kiosk if you forget to bring them with you or are already in Mexico.
It is ultimately your responsibility to ensure you receive your confirmation prior to your trip, and we cannot be responsible for email spam filters or other reasons beyond our control for you not receiving your voucher. If you do not get it within 24 hours, please first check your spam or junk mail folder, and if it is not there then contact us, as there is likely a technical reason you are not receiving it such as a mis-typed email address, a spam filter, etc. Refunds for non-receipt of vouchers will only be possible if it was not sent for any reason. If it was sent prior to your tour date, then a refund for the reason of non-receipt of voucher would not be possible.
Your ticket will show the exact meeting time and location of your tour. The times and locations shown on the rest of the website are subject to change without notice, and only the location and time shown on your ticket matters. If you are not at the meeting location shown on your ticket at the time shown on your ticket, no refunds will be issued, even if a different time or location is shown on our website. Make 100% sure that you have your ticket with you on the day of the tour and that you follow the instructions shown on its face. This will ensure you have no problems, only have fun.
